lokbd Privacy Policy

lokbd ("we", "our", or "platform") provides a safe and reliable online gaming service for players in Bangladesh. Your privacy matters to us. This Privacy Policy ("Policy") describes what information we collect when you use lokbd's website, app, or related services, how we use it, who we share it with, and how we keep it secure.

By using this platform, you are considered to have consented to the terms set out in this policy. You must be at least 21 years old, and you must provide accurate and truthful information.

If this policy changes, we will publish the update on the platform and notify you where applicable. The latest version of the policy will always be available on this page.

a) Registration and Account Information

When you create an account on lokbd, we may collect the following information:

• Full name and username
• Date of birth (for age verification)
• Valid email address
• Mobile number
• Residential address and district
• National ID or passport number (where identity verification is required)
• Preferred language and communication method

b) Financial Transaction Information

When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, we record the relevant transaction details — such as the amount, time of transaction, and identifier information linked to the payment method. We do not store any bank card or mobile banking PIN or password.

c) Technical and Device Information

To improve your experience and ensure security, we may automatically collect the following information:

• IP address and device identifier
• Browser type, version, and operating system
• Login time, page view history, and click patterns
• Data collected from cookies and similar tracking technologies
• Location information (at general region level only, with user consent)

d) Gaming Activity Information

We record your bets, win and loss history, games participated in, and use of promotions. This information is used for responsible gaming monitoring, service improvement, and resolving any disputes.

lokbd uses your information only for the following legitimate purposes:

lokbd does not sell your personal information to third parties. However, in certain circumstances we may share information with the following parties:

Payment Processors

Necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to complete financial transactions. Each of these payment services has its own privacy policy.

Technology and Service Partners

Limited and necessary information may be shared with trusted technology partners to manage site infrastructure, security systems, and analytics. These partners are obligated to process data only in accordance with our instructions.

Legal Obligations

We may be required to disclose information under a court order, a lawful request from a government authority, or applicable law. In such cases, we will endeavor to notify you to the extent legally permitted.

Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In that case, the protection standards described in this policy will be maintained.

lokbd uses cookies and similar technologies on its website. A cookie is a small text file stored in your browser that helps improve your browsing experience.

Types of cookies we use

• Essential cookies: These cookies are necessary to maintain login sessions, save form data, and ensure the basic functionality of the site.
• Functionality cookies: To remember your preferred language, display settings, and other personalization preferences.
• Analytics cookies: To understand which parts of the site are used most and to improve service quality.
• Security cookies: To prevent fraudulent activity and unauthorized access.

Cookie Controls

You can disable cookies by changing your browser settings. However, please note that disabling essential cookies may cause some important site features to not work properly.

lokbd uses advanced technical and administrative measures to keep your personal information secure. The security measures we apply:

• SSL encryption: All data transferred between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology.
• Secure password storage: Your password is never stored directly — only an encrypted hash form is kept.
• Data center security: Our servers are hosted in secure data centers with physical and digital security measures.
• Access controls: Only authorized personnel can access your information, within the limits required for their role.
• Regular security audits: We conduct regular security audits to identify and address system vulnerabilities.
• Two-factor authentication: You can use two-factor authentication for additional account security.

However, data transmission over the internet is not 100% secure — we make every effort, but no method is entirely risk-free.

You have the following rights regarding your personal information. Contact us to exercise these rights:

1. Right to Access Information

You may request to know what information we hold about you. We will provide a complete copy.

2. Right to Correct Information

If any information held in your account is incorrect or incomplete, you may request a correction.

3. Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, if there are legal obligations or ongoing disputes, complete deletion may not be possible.

4. Right to Object to Processing

You may object to the use of your information for marketing purposes and opt out of marketing communications at any time.

5. Right to Data Portability

You may request a copy of the information we hold about you in a structured, machine-readable format.

lokbd retains your personal information for as long as is necessary to fulfill the relevant purpose and as required by applicable law.

• Account information: For as long as the account is active and for the legally required period after it is closed.
• Transaction records: For the period specified by financial regulatory requirements.
• Communication history: For an appropriate period with potential dispute resolution in mind.
• Gaming activity: For the period required for responsible gaming monitoring and security.

At the end of the retention period, data is securely deleted or anonymized so that your identity can no longer be identified.

lokbd strictly prohibits registration and use by anyone under the age of 21. Our platform does not knowingly collect information from minors in any way. If we become aware that a person under the age of 21 has created an account, we will immediately close that account and delete all associated information.

If you believe a minor is using lokbd, please notify our support team.

lokbd's platform uses third-party payment gateways (such as bKash, Nagad, Rocket, Upay) and game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe).

These third-party services have their own privacy policies. When you use these services, their policies also apply. lokbd is not responsible for the privacy practices of these third parties, but we only work with trusted and reliable services.

Game providers may collect certain technical information through their software — this information is used solely to ensure the smooth operation and fair play of the games.